FAQ
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How much does your service cost?
Our Service has a base price of $50 per person with a $500 minimum spend. All fees are included EXCEPT traveling fee &gratuity. Suggested gratuity is 20% of total bill. There is no deposit required (Except credit payment), all payments are due the day of the event.
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What time will the chef arrive?
The chef will arrive approximately 15 minutes prior to reservation time. Our set up process is seamless and only takes a few minutes.
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Do you set up tables and chairs?
No, we do not for regular package provide the chef, grill, food, sake and the best part ENTERTAINMENT! Customers will provide utensils and table set ups. If you need full set up, please learn our Premium Package by asking our planner.
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Do you cook inside homes?
We cook outdoor and indoor. Our experience is open to terraces, balconies, and under awnings.
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Do you cook with nuts or sesame products?
No, our food does not contain any nuts or sesame products. Please notify the booking agent of any other food allergy a customer may have.
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Can you accommodate Gluten Free?
Yes, we have serviced many glutens free customers. We ask that you bring your favorite gluten free soy sauce and teriyaki sauce for the chef to cook your portion separate!
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What if someone does not eat meat?
We can provide tofu to meet Vegetarian and Vegan needs. The price per person does not change. We will supplement their dishes with additional food such as extra veggies, salad, and noodles.
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Can the customer provide their own proteins?
Due to insurance and pricing requirements, we do not cook any outside protein or food at this time.
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What if it rains?
In the event of rain, it is the customer's responsibility to provide suitable covering for our chef to cook under to ensure they can work comfortably and safely. Acceptable options include tents or patios. Customers are responsible for canceling in the case of inclement weather.
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What is your cancellation policy?
No deposit is required at the time of booking. However, if a customer cancels their appointment within 72 hours (3 days) of the scheduled appointment date, customer will be responsible for a $200.00 cancellation fee.
How can I make a reservation?
All of our bookings are currently done through our website - www.tokyohibachicatering.com If you are going to be 30+ guests, we can send two chefs There are no extra fees for an additional chef.
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